Terms of Service

These terms are an agreement between you and NexVion [Owner: full legal name and type of entity, for example a sole proprietorship, partnership, LLP or private limited company, with CIN or LLPIN if any, and GSTIN] [Owner: registered address]. By using this website or asking us for a consultation, you agree to them. If you do not agree, please do not use the website.

This page is an electronic record under the Information Technology Act, 2000. Under section 10A of that Act, an agreement made electronically is as valid as one made on paper, and the Indian Contract Act, 1872 applies to it in the usual way.

The website describes our services and our past work. We keep it accurate, but it is general information, not a promise about any particular project. Screenshots of client software may use sample or hidden data.

Please do not try to break, overload or gain unauthorised access to the website or our systems, send automated or false enquiries, or use the site for anything unlawful. Unauthorised access and damage to computer systems are offences under the Information Technology Act, 2000.

The first consultation is free and creates no obligation on either side. We only quote after we understand what you need.

A quote is an offer based on the written scope attached to it. It becomes a contract only when you accept it in writing (email or WhatsApp counts) and, where the quote says so, pay the agreed advance. Quotes are valid for [Owner: number] days unless they say otherwise.

Prices are exclusive of Goods and Services Tax, which we charge at the rate that applies under the Central Goods and Services Tax Act, 2017 and the related State and Integrated GST laws.

Each project follows its accepted scope and quote. If anything in that project agreement conflicts with this page, the project agreement wins for that project.

Small adjustments during a build are absorbed. A change that meaningfully alters the scope is discussed and quoted before we do it, so you never receive an invoice you did not expect.

Invoices are due within [Owner: number] days of the invoice date, in the stages set out in the quote. If a payment is overdue, we may pause work on that project after giving you written notice. [Owner: state any late-payment interest, if you charge it.]

The content, design and code of this website belong to NexVion and are protected by the Copyright Act, 1957.

For client work, ownership of the custom code and designs we create for you passes to you once the project has been paid for in full, unless the project agreement says otherwise. We keep ownership of our general tools, libraries and know-how that existed before the project or are not specific to you, and you get a permanent licence to use them as part of what we delivered.

Third-party platforms and components, such as Shopify, hosting services, payment gateways and open-source libraries, stay under their own licences and terms. You are responsible for any subscription or licence fees they charge.

We may mention you as a client and show the work in our portfolio, with customer and financial details hidden, unless you ask us in writing not to.

When you share content, data, logos, product details or login access with us, you confirm you have the right to do so and that using it for your project is lawful. Share only the access we need, and change passwords once the work is done. If you share personal data about your own customers or staff, you remain responsible for having a lawful basis to share it, and we process it only to do the work for you.

Support runs Monday to Saturday, 9:00 AM - 10:00 PM IST, and we are closed on Sunday. Urgent breakages get priority over scheduled work. We aim to fix problems fast, but response and fix times are guaranteed only where a support or maintenance agreement sets them out. Messages sent outside support hours are picked up at the start of the next working period.

We do our work with reasonable skill and care. To the extent Indian law allows, our total liability for any claim connected to a project is limited to the fees you paid us for that project in the [Owner: number] months before the claim arose, and we are not liable for indirect or remote losses such as lost profits, lost data that was not backed up, or downtime of third-party platforms we do not control. This follows the principle in section 73 of the Indian Contract Act, 1872 that compensation covers loss arising naturally from a breach, not remote or indirect loss.

Nothing on this page limits liability that cannot be limited by law, or takes away any right you have as a consumer under the Consumer Protection Act, 2019.

How we collect and use personal data is explained in our Privacy Policy, which forms part of these terms. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, including answering requests to access, correct or erase your data within the time the Rules allow, which is at most ninety days.

If something has gone wrong, tell us first and we will try to put it right. Complaints about our services, and questions about your personal data, go to our grievance officer:

• Name: [Owner: name of grievance officer]
• Designation: [Owner: designation]
• Email: hello@nexvionlabs.com [Owner: use a dedicated grievance address if you have one]
• Phone: +91 00000 00000
• Address: [Owner: registered address]

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.

These terms, and any project agreement with us, are governed by the laws of India.

If a dispute arises, both sides will first try in good faith to settle it by talking, for thirty days from written notice. If that does not work, the dispute will be referred to a sole arbitrator appointed by both sides, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be [Owner: city], and it will be conducted in English. Subject to that, the courts at [Owner: city] have exclusive jurisdiction.

If you are a consumer, nothing here stops you from approaching a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

We may update these terms from time to time. The date at the top shows the latest version. Changes apply from that date, but they do not alter a project agreement you have already accepted unless both sides agree in writing.